Company
Building trust in AI, from inception to insight.
We’ve been problem-solving with technology long before GenAI entered the scene — now we bring that experience to Caitlyn, making AI effective, contextual and reliable.
Our Story
Caitlyn was created to solve a problem we kept seeing: generic AI tools couldn’t deliver the accuracy, control, or integration organisations needed. Built by Custom D — a New Zealand software company with two decades of solving complex, high-stakes challenges — Caitlyn brings generative AI you can trust, tailored to your data and your domain.
Why Caitlyn Exists
Too many AI platforms treat accuracy as optional and trust as an afterthought. We built Caitlyn to change that — combining advanced retrieval, domain-specific understanding, and enterprise-grade privacy so your AI delivers value you can act on.
Our team
These are the people leading Caitlyn’s development and direction.
Julie Ryan
CEO
Sam Sehnert
CTO
Josh Smith
CRO
Matthew Rhodes
CMO
Tim Ackroyd
Product Lead
Simon Leslie
Delivery Lead
Our Partnership
with AWS
Caitlyn is built on a secure AWS foundation. As an AWS Advanced Tier Services Partner with a Strategic Collaboration Agreement, Generative AI Competency, and multiple security specialisations, we work closely with AWS experts to ensure Caitlyn delivers accuracy, security, and scalability.
Bring your platform’s potential to life
Discover what’s possible when Caitlyn meets your data.